PRIVACY POLICY

Last updated: Aug. 17, 2023

This privacy policy (this “Privacy Policy”) sets out the privacy policies and practices for BIOTYSPA with respect to how BIOTYSPA collects personal information. It also describes how BIOTYSPA maintains, uses, and discloses personal information. This Privacy Policy applies to information collected from you by BIOTYSPA via this website and other places where or means by which we may collect personal information. This Privacy Policy also sets out how you can access certain information that BIOTYSPA may collect about you. In this Privacy Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws, including, but not limited to, your contacts and other personal information collected through the Services.

Please note that the Sites may contain links to other third party websites that are not controlled or operated by BIOTYSPA. This Privacy Policy does not apply to such third party websites, and BIOTYSPA is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore BIOTYSPA encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.

 

CONSENT

By submitting personal information to BIOTYSPA or its service providers and agents, you agree that BIOTYSPA may collect your personal information and you consent to the use, disclosure and transfer of your personal information in accordance with this privacy policy and as permitted or required by law. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes identified herein at any time by contacting BIOTYSPA at the address provided below. If you refuse or withdraw your consent, you acknowledge that BIOTYSPA may not be able to provide you or continue to provide you with certain services or information which may be of value to you.

 

REVISIONS TO THIS PRIVACY POLICY

BIOTYSPA reserves the right, in BIOTYSPA’s discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. However, BIOTYSPA will treat your continued use of the website and services following such revision as your acceptance of the revised terms. All revisions will be posted to the website and will apply to any personal information collected on or after the date posted. BIOTYSPA will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your personal information for purposes other than those to which consent has been obtained unless otherwise required or permitted by law. This Privacy Policy was last updated May 30 2020.

 

COLLECTION OF YOUR INFORMATION

BIOTYSPA may collect personal information in connection with your use or purchase of BIOTYSPA’s products, including through a wholesale retailer or through our website, which may include information provided in connection with the following activities:

  • Registering or filling in forms on the website. This includes information you may provide when you request additional information about BIOTYSPA’s products and services or sign up to receive BIOTYSPA’s email newsletters or coupons.
  • Purchasing any product or service from BIOTYSPA.
  • Providing product feedback or making other submissions to BIOTYSPA.
  • Requesting information or assistance from BIOTYSPA. BIOTYSPA may also keep a copy of any communications or correspondence you may send to it, including any email communications.
  • Participating or responding to consumer surveys or requests for consumer’s opinions, concerns, and preferences regarding BIOTYSPA’s products and services.
  • Participating in consumer contests and other promotions.
  • Using other features of the website that may be offered from time to time, and may require such information in order to utilize the feature (including but not limited to making a Submission as defined in the Terms of Use).

 

The personal information that BIOTYSPA may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, and any other personal information that you choose to include in your profile, or in other communications to BIOTYSPA. In addition, BIOTYSPA may collect additional information from users of our services or website. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to BIOTYSPA.

 

If you purchase our Services, we may request certain Personal Information to facilitate payment and delivery of the products you purchase. As our store is hosted by Shopify Inc. (“Shopify”), in completing a purchase, your data is stored in Shopify’s data storage, databases and the general Shopify application. If you choose a direct payment gateway to complete your purchase (i.e., entering your credit card number in the checkout form), Shopify will store your credit card data only for as long as is necessary to complete the transaction. Shopify’s privacy policy can be found here: https: https://www.shopify.com/legal/privacy.  Your mailing address will be provided to one of our third-party logistics providers to facilitate shipment of your order.

 

MOBILE TERMS OF SERVICE

The Biotyspa AU mobile message service (the "Service") is operated by Biotyspa AU (“Biotyspa AU”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Biotyspa AU’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Biotyspa AU through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Biotyspa AU. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to Biotyspa or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Biotyspa AU mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to Biotyspa or email info@biotyspa.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

INFORMATION WE COLLECT FROM OTHER SOURCES

BIOTYSPA may obtain information about you from other sources and combine that with information we collect directly from you. We use this information to better understand your interests and for analytics purposes.

 

COOKIES

Like many websites, BIOTYSPA utilizes “cookies” to maintain a record of your visit to the website. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided BIOTYSPA with personal information.

Cookies help BIOTYSPA to improve the website and services, and to deliver more personalized service by enabling BIOTYSPA to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the website or use the services. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting BIOTYSPA’s cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the website.

 

THIRD PARTY ANALYTICS AND TRACKING

BIOTYSPA uses automated devices and applications provided by third parties, to evaluate usage of our website. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance, and user experiences. These entities may use cookies and other tracking technologies which collect information to perform their services. We do not share personal information that we collect directly with these third parties. However, these third parties may collect personal information directly through the use of cookies and other tracking technologies. 

BIOTYSPA collects transactional information and browse behavior on our website. BIOTYSPA may use such information to offer you recommendations for products and services that are relevant to your interests. BIOTYSPA uses the services of trusted third parties to offer you meaningful recommendations during the online experience. BIOTYSPA shares IP address, unique ID number, and shop and browse behavior with the third party service provider on an aggregate basis but does not share personal information for these purposes.

BIOTYSPA also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website in order to help show advertisements on other websites likely to be of interest to you.

 

USE OF YOUR PERSONAL INFORMATION

Upon BIOTYSPA’s collection of your personal information, BIOTYSPA may use such personal information internally, separately or in combination with pre-existing information, for the following purposes:

  • To develop, enhance, market, sell or otherwise provide information, products or services;
  • To establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with BIOTYSPA;
  • To conduct or administer contests, or other promotions in which you have participated;
  • To contact you and to respond to any communications that you may have had with us;
  • To troubleshoot problems with the website;
  • To customize your experience or homepage on the website;
  • To develop and manage BIOTYSPA's business and operations;
  • To enforce BIOTYSPA’s Terms of Use or comply with this Privacy Policy;
  • To detect and protect BIOTYSPA and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with BIOTYSPA’s policies and contractual obligations;
  • To engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving BIOTYSPA;
  • As permitted by, and to comply with, any legal or regulatory requirements or provisions;
  • To access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use), all communications to and from you, all information relating to your use of the website, if BIOTYSPA is required to do so by law or legal process or if BIOTYSPA determines, in its sole discretion, that such action is necessary to protect the rights of BIOTYSPA, third parties, and other users of the Sites or for purposes of responding to your request for customer service; or
  • For any other purpose to which you consent. 

 

REQUIRED DISCLOSURE OF YOUR INFORMATION

The Company will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of the Company, our users or others.

 

DISCLOSURE DURING A CHANGE OF CONTROL

We may buy or sell/divest/transfer the Company (including any shares in the Company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other user information related to our Services may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of Company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

 

RETENTION OF YOUR PERSONAL INFORMATION

The personal information that you provide will be retained by BIOTYSPA in accordance with applicable laws. However, BIOTYSPA will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for BIOTYSPA business purposes.

 

CHOICE AND OPT-OUT PREFERENCES

BIOTYSPA does not collect your personal information except in accordance with this Privacy Policy. If, at any time, you prefer not to receive further email communications from BIOTYSPA (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast email that is sent to you by BIOTYSPA. If, at any time, you prefer not to receive any other form of communication from BIOTYSPA, you will have the ability to unsubscribe from such communications by CONTACTING US BY EMAIL.

 

ACCESS AND CORRECTION

BIOTYSPA will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Upon your written request, subject to certain exceptions provided by law, BIOTYSPA will inform you of the existence, use and disclosure of your personal information and give you access to that information, or request its deletion. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that BIOTYSPA holds about you is not accurate, complete or up to date you may write to the Privacy Officer at the address provided below. If you are able to establish that the information is not accurate, complete or up to date, BIOTYSPA will take reasonable steps to correct the information so that it is accurate, complete and up to date.

 

SECURITY

We take reasonable steps to protect the Personal Information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to us via the Internet. In the event that Personal Information is compromised as a breach of security, the Company will promptly notify our customers in compliance with applicable law.

 

REQUEST FOR ACCESS AND CORRECTION, QUESTIONS OR COMMENTS

BIOTYSPA welcomes questions and comments about this Privacy Policy. Requests, questions or comments should be directed to info@biotyspa.com